What is an IT Support Specialist and How to Become One

If you’re interested in computers and technology, then an IT support specialist may be the perfect career for you. IT support specialists are responsible for helping employees with computer-related issues, maintaining company networks, and ensuring that all of the company’s technology is running smoothly. If you’re thinking about becoming an IT support specialist, then read on to learn more about the requirements and courses that you’ll need to take!

What is an IT Support Specialist? 

An information technology (IT) support specialist provides technical assistance to employees who need help with their computers or other technology-related issues. Many companies are looking for reliable IT support. IT Specialists maintain company networks, solve computer problems, and ensure that all of the company’s technology is running smoothly.

Different types of IT support specialist positions include computer support specialist, technical support specialist, and desktop support specialist. 

How to Become an IT Support Specialist 

An IT support specialist is responsible for providing technical assistance to computer users. They are also responsible for troubleshooting computer problems and answering user questions

To become an IT support specialist, you will need a high school diploma or equivalent. You will also need to complete a postsecondary certificate or associate’s degree in computer information systems or a related field. 

Classes that you may take while pursuing a degree in computer information systems include an introduction to computers, operating systems, network technologies, database design, and software development. You may also be required to complete an internship as part of your degree program. 

Once you have completed your education and obtained the necessary skills, you will be able to find a job as an IT support specialist. Jobs in this field are expected to grow at a rate of 11 percent from 2018 to 2028, which is faster than the average for all occupations.  

Resume Training 

In order to land a job as an IT support specialist, you will need to have a strong resume. Your resume should list your education, skills, and experience in the field. You may also want to highlight any relevant coursework or projects that you have completed. 

If you don’t have any experience working in the IT field, you can still include other types of experience on your resume. For example, if you have customer service experience, you can highlight the skills that you’ve acquired such as being able to handle difficult situations and resolve customer complaints. 

Get an Entry-Level Job in The Field

One of the best ways to get started in your career as an IT support specialist is to obtain an entry-level job in the field. This will give you the opportunity to gain some experience and learn the ropes. Once you have a few years of experience under your belt, you can start applying for jobs that require more responsibility. 

Keep Learning and advancing Your Career

The field of information technology is always changing, so it’s important to keep up with the latest trends. You can do this by taking additional courses or attending conferences and seminars. As you continue to learn, you will be able to advance your career and take on more responsibility. 

IT support specialists are in high demand, so there is plenty of opportunity for career growth in this field.

Find a Mentor

One of the best things you can do when starting out in any field is to find a mentor. Someone who has been where you are and can help guide you on your path. An IT support specialist is no different. There are plenty of people who have made the journey before you and would be more than happy to share their knowledge. Ask around your workplace, reach out to online communities, or even consider paying for a mentor. Any investment in time and money will be well worth it when you achieve your goals.

Take Online Tests

Many IT support specialist positions will require you to take an online test. These tests are designed to assess your knowledge of the field and see how well you would perform in the role. While they may seem daunting, they are actually a great way to prepare for your career. There are plenty of resources available online that can help you study for these tests, like practice questions and tutorials. 

Don’t Forget To Network

One of the best things you can do as an IT support specialist is to network with others in your field. Attend industry events, join online forums, and connect with other professionals on social media. This will help you stay up-to-date on the latest trends and developments, learn new skills, and build relationships that could lead to future opportunities.

If you’re looking for a place to start, the Association of Information Technology Professionals (AITP) is a good option. This professional organization offers networking events, online resources, and job boards specifically for IT support specialists.

Be On The Lookout For Crossover Positions

There are many positions in the IT field that don’t require an exclusive focus on IT support. For example, you may be able to find a job as an information security analyst or systems administrator. These roles often require some of the same skills and knowledge as an IT support specialist, so they can be a great way to get started in the field. 

Include Relevant Coursework or Projects in Your Resume

When you’re applying for jobs, be sure to include relevant coursework or projects in your resume. This will show employers that you have the skills and knowledge necessary to be an IT support specialist. If you don’t have any direct experience, this is a great way to demonstrate your potential. 

Look for Opportunities to Volunteer

Another way to gain experience in the field is to volunteer. There are many organizations that could use your help, and this is a great way to build your skills and knowledge. Not only will you be helping others, but you’ll also be able to add this experience to your resume. 

Keep these tips in mind as you start your career as an IT support specialist. With the right attitude and a willingness to learn, you can achieve great things in this field.