Many people considering a career in IT might feel overwhelmed. If you want to figure out what to do next, you should enroll in a online course.
This article will examine some of the top online programs available for anyone interested in beginning their education in IT support. Well, let’s see what this list has to offer and go from there.
Below is detailed information on the top ten IT support courses that helped you build your skills and improve your major. Let’s scroll down to find out what is interesting about them.
1. Technical Support Fundamentals
Specifications:
- Difficulty: Beginner
- Duration: 20 hours
- Price: Free
- Provider: Google Career Certificates
Course’s highlights
This course got me ready for a position as a beginner in the IT support field. It helped me put the first steps into the world of IT.
I knew basic knowledge of this field, such as how people invented computers and how computers work nowadays. I also had a chance to learn hardware, software, operating system, and troubleshooting.
Computers, the Internet, programs, fixing problems, and helping customers are some aspects of IT that I studied. I got an insight into what to expect from a technical interview and some advice on how to best prepare for one.
After six weeks of joining this course, I came from zero to a better student in IT. I suggest this program to anyone wishing to advance their IT skills or to build their skill set for personal use.
Enroll Here: https://www.coursera.org/learn/technical-support-fundamentals
Pros:
- Basic knowledge
- Suitable for all learner levels
Cons:
- Extended study time
2. Google IT Support Professional Certificate
Specifications:
- Difficulty: Beginner
- Duration: 6 Months
- Price: Free
- Provider: Google Career Certificates
Course highlights:
Google IT Support Professional Certificate is a road to an IT career. You will study in-demand techniques to make yourself job-ready.
I spent six months participating in this course and found out it was an excellent course. The whole program includes six courses.
In course one, I learned about the basic concepts of computers, including hardware, software, operating system, networking, troubleshooting, etc. Then in the following courses, the program analyzed those concepts in detail.
There are more than 64 hours of video lessons, all of which are very interactive. The program’s material is remarkable, emphasizing practical training and a format designed with real-world needs.
You don’t need any previous knowledge to enroll in this class. This curriculum is excellent for those with no prior experience in IT as well as those with a little bit of background.
After joining the program, I was able to fix some simple errors in my laptop, which I could not do before. It was an eye-opening education.
Enroll: https://www.coursera.org/professional-certificates/google-it-support
Pros:
- Understandable teaching methods
- Many essential and challenging knowledge
Cons:
- Some abstract concepts
3. IBM Technical Professional Certificate
Specifications:
- Difficulty: Beginner
- Duration: 9 Months
- Price: Free
- Provider: Rav Ahuja
Course highlights:
This course is suitable for beginners and experienced employees. Additionally, you don’t need prior knowledge to join this program.
After participating in this program, I gained a lot of knowledge, including networking, cybersecurity, It service management, hardware and software setup.
As long as I feel convenient, I can learn whenever I want and wherever I am. The program also provides hands-on projects to help me practice the skills I have just learned.
I appreciate the Cloud content because it is so helpful to me in my future job. The program showed outstanding structured lessons and was easy to understand.
Enroll: https://www.coursera.org/professional-certificates/ibm-technical-support
Pros:
- Excellent customer service
- Well-organized lessons
Cons:
- More IBM advertisements than the course’s content
4. Introduction to Technical Support
Specifications:
- Difficulty: Beginner
- Duration: 12 hours
- Price: Free
- Provider: Rav Ahuja
Course highlights:
It is a good and helpful course for me. It shows me many daily work skills and knowledge necessary for my career.
I learned all roles and levels of IT support, ticket systems, popular supporting tools, and some support software. I also collected a lot of information on career pathways and career opportunities from experts in the IT field.
The quiz at the end of the course also helped me review the whole process. After investing time in the course, I was more confident talking to prospective employers and impressing them with insightful questions.
Enroll: https://www.coursera.org/learn/introduction-to-technical-support
Pros:
- Informative presentation
- Clear-cut and easy-to-comprehend lessons.
Cons:
- The video is too fast to follow
5. Introduction to Hardware and Operating Systems
Specifications:
- Difficulty: Beginner
- Duration: 17 hours
- Price: Free
- Provider: Skills Network
Course highlights:
Whatever IT jobs you choose in the future, this course is necessary for all of them. The essential software, computer hardware components, and operating system are what this course includes.
I spent one to two hours a week for six weeks to finish this class. In the first week, I learned all concepts of the operating system. After just 2 hours, I could categorize computing equipment according to their size and intended use.
In the second week, I learned more about peripherals and hardware components. I also learned about interfaces, connectors, computer components, setup, workstation evaluation, and troubleshooting in the weeks following.
I learned a lot about operating systems and hardware thanks to this training.
Enroll: https://www.coursera.org/learn/introduction-to-hardware-and-operating-systems
Pros:
- Nice and well-prepared lessons
- Great presentations
Cons:
- Videos are too fast to catch up with
6. IT Support Google Professional Certificate
Specifications:
- Difficulty: Beginner
- Duration: 6 months
- Price: Free
- Provider: Google Career Certificates
Course highlights:
Google’s in-house training program prepared me for a job in the IT industry, which is expanding at a rapid clip. These five classes equipped me with the basics I need to get an entry-level position.
The first class was an introductory survey of the field of information technology.
I took courses in several areas of IT, including technical support, customer service, and the development and use of hardware and software. The information provided is comprehensive, and the Coursera online interface is simple.
The second class begins with an introduction to today’s networking protocols and technologies, moves on to a survey of cloud computing, and concludes with exercises in cloud computing’s practical applications and troubleshooting. I learned the most useful, immediately applicable information I needed.
Managing software and users and setting hardware are essential skills I picked up in the third course, which focused on operating systems fundamentals. This training’s content and exercises were among the best I’ve ever had.
In the fourth course, I studied the essential services that allow businesses of all sizes to function smoothly. Those interested in learning more about IT Service and Infrastructure will find this course very educational, practical, and current.
In the end, I took a comprehensive course on the principles, techniques, and best practices of IT security. Overall, the course content is well-organized and presents essential fundamentals in an approachable manner.
Enroll: https://www.coursera.org/professional-certificates/sertifikat-it-support-profesional-google
Pros:
- Simple interface
- Comprehensive information
- Useful content and exercises
- Immediately applicable information
Cons:
- Non-English instructors
7. Linux Administration and Support Training
Specifications:
- Difficulty: Intermediate
- Duration: 4 days
- Price: $2,990
- Provider: Learning Tree
Course highlights:
With the knowledge I gained in this course, I can better use the scalability and adaptability of the Linux OS to support my business’s essential and continuing information technology requirements.
Via this Linux Administration and Support course, I gained the knowledge and skills necessary to construct, administer, and fine-tune your Linux.
I was also taught how to administer and debug the boot process, connect local storage, construct file systems, and provide UNIX and Windows clients with file, print, and network services.
After completing the training, I learned how to set up and maintain Linux servers. I experimented with deploying software components from source and binary packages and controlling the boot process.
The quality of the notes was high. However, you may need to listen to the videos more than once to understand them thoroughly.
Anyway, the course was exciting and informative. The material is well-structured and relevant to real-world application cases.
The instructor is highly knowledgeable about Linux and offers a wealth of material, including videos. This experience has unquestionably advanced my Linux skills to the intermediate level.
Enroll: https://www.learningtree.com/courses/linux-administration-and-support-training
Pros:
- Knowledgeable instructor
- Necessary knowledge and skills
- Exciting and informative presentation
Cons:
- Video runs too fast to understand
8. Healthcare IT Support
Specifications:
- Difficulty: Beginner
- Duration: 4 months
- Price: Free
- Provider: Ashwini S. Davison
Course highlights:
This course provides me with both knowledge and experience. It has four courses which are about some typical roles of IT support in Healthcare, a description of the environment for health IT, the significant importance of electronic health records, Healthcare privacy, data security, and compliance.
I learned the principles of health IT, the many technologies that apply to Healthcare, and the critical elements of data security, privacy, and compliance. I also listened to the experiences of others in health IT who have been inspired to do great things.
Each course culminates with a set of case prompts designed to simulate the kinds of issues that health IT support experts face. It’s great to put my problem-solving skills to the test.
The first course, “The Critical Role of IT Support Staff in Healthcare,” was excellent. The instructors were well-experienced, helping me to grasp the state of the IT support industry.
The second course focuses on learning the basics of health information technology. In addition, I learned the basics of software authentication, database management, and customer support.
This program was fun for me. The knowledge was beneficial since it gave me a complete understanding of what working in Healthcare IT support would entail.
Every course gave me new and exciting information about the Healthcare IT field. However, the fourth course was the most fascinating and delightful to me.
I’m happy I committed to and finished this course since I learned much from it. For this reason, my enthusiasm for Healthcare IT support professionals has grown immensely.
Enroll: https://www.coursera.org/specializations/healthcare-it
Pros:
- Well organized courses
- Providing necessary principles of health IT
- A straightforward but effective instruction
Cons:
- Less practice and testing
- Not in-depth information
9. System Administration and IT Infrastructure Services
Specifications:
- Difficulty: Beginner
- Duration: 26 hours
- Price: Free
- Provider: Google Career Certificates
Course highlights:
In this course, I studied the essential backbone services that enable the smooth operation of businesses of all sizes. I also gain familiarity with industry-standard technologies for managing servers, user accounts, and computer use.
After enrolling in the course, I experienced six weeks of computer learning. All information is communicated in an intuitive and easy-to-understand video format.
I spent my first week together learning the ropes of system management. Our discussion covered organizational tenets, IT infrastructure services, user and hardware provisioning, regular maintenance, troubleshooting, and problem management.
The second week of this course focused on the many services that make up a network. We discussed the significance of IT infrastructure services in system management and defined what they are.
The last week of class is the final assignment. I practiced everything I’ve learned during the semester by consulting on systems administration.
I highly recommend this class! It served as the impetus I needed to start making severe study efforts toward obtaining a specialized profession.
However, all videos could stand to be more appealing and participatory by including additional multimedia and visual explanations.
Enroll: https://www.coursera.org/learn/system-administration-it-infrastructure-services
Pros:
- Providing skills and information for working in business IT support
- An intuitive and easy-to-understand video format
- Varied and well-organized topics
Cons:
- Lack of hands-on experience
10. Information Technology and Cloud Fundamentals
Specifications:
- Difficulty: Beginner
- Duration: 7 months
- Price: Free
- Provider: Skills Network
Course highlights:
This specialization consists of 5 courses. For the first week, I learned Introduction to Hardware and Operating Systems. It is a starting point for me to become acquainted with information technology and computer hardware.
A lot of hands-on labs and assignments are included in the course to help me put what I learned into practice. I used my knowledge in this course to succeed in the CompTIA ITF+ and A+ examinations.
The course’s combination of text and video instruction appealed to me. Even a beginner may quickly grasp the concepts.
The second section taught me how to handle software from an IT viewpoint and familiarized me with the many kinds of software.
I got a firm grounding in the principles of software, web browsers, cloud computing, programming languages, software development and ideas, and database management with the aid of this course.
The knowledge I learned in this course has improved my understanding of computer science and database systems. I want to thank the course teachers for making all this material available.
Learning the fundamentals of cloud computing is the focus of the third course. I knew the basics of cloud computing from a business viewpoint and acquired the skills necessary to become a cloud practitioner.
In the fourth course, I studied the many configurations of networks, the flow of information over them, and the role of protocols and standards in making it all possible. Then, I got a crash fundamental on wired and wireless network installation and configuration.
The last class taught me how to spot typical security concerns and threats. Also, I found out what makes cyberattacks unique and how businesses may protect themselves with the help of best practices.
I’m pleased with the documents, and they expanded my cybersecurity knowledge. This course would benefit everyone interested in getting their feet wet in cyber security.
Enroll: https://www.coursera.org/specializations/it-cloud-fundamentals
Pros:
- Dedicated instructors
- A lot of hands-on labs and assignments
- Exciting combination of text and video instruction
- Helpful knowledge for the CompTIA ITF+ and A+ examinations
Cons:
- Fundamental knowledge
Learning Guide
Those who are proficient in the use of computers are in high demand by employers. An associate’s or bachelor’s degree in computer science or a similar field will set you apart from other candidates.
Becoming an IT support professional usually takes between three and five years. But how long it takes depends heavily on how advanced an education you choose to pursue.
The needs of the organization you want to join will also play a role. Two to three years of full-time study after high school are necessary to get an Associate’s degree in computer science and qualify for entry-level positions in the field.
A bachelor’s degree will take four or five years to complete and make you more marketable to potential employers. You may also speed up your learning by enrolling in a boot camp or an online course.
Whether or not you get a degree, you will probably require certificates to show potential employers that you have the skills necessary to succeed in this field.
CompTIA certificates, Google certifications, and Cisco certifications are among the most sought-after by IT professionals.
The necessary credentials for a career in IT support are within your reach with the aid of an online course. It is an intensive course designed to provide you with the technical abilities necessary to get a career in the IT sector.
The services provided by online courses for work preparation are extensive.
Online courses from MOOC providers like Udemy and Coursera might help you fill the skill gap. This allows you to pursue a career in IT support while learning from home.
FAQs
Is Google IT support professional certificate worth it?
The Google IT Support Professional Certificate is valuable for people who want to apply for entry-level IT employment without investing a lot of time and cash in a university degree. The IT certificate from Google may occasionally be necessary to improve one’s education or profession.
What abilities are necessary for an IT support position?
- The capacity for logical thinking
- A solid understanding of how operating systems and software function
- Good listening and questioning abilities, together with the skill to communicate comfortably with clients
- The capacity for effective teamwork
- Problem-solving skills
- Identify the issue and articulate the fix
Is the help desk the same as IT support?
The answer is yes. Technical support is also IT support, service desk, and help desk. In contrast to conventional training, technical support frequently focuses on assisting with a particular user issue or problem.
Is working as an IT support stressful?
Yes, it is. Working in technical support may be stressful. But that depends totally on the clients you’ll be dealing with.
Get some tips for seeking an entry-level support job with ease here!
What distinguishes an IT specialist from an IT supporter?
The IT specialist can usually resolve the issue remotely, yet they are happy to commute to the location. IT support can install and configure computer hardware as well as perform the majority of repairs. They can provide training for staff members on new computer hardware and applications.
Final Thoughts
The IT support courses I have outlined here will provide you with the skills necessary to begin or enhance your IT profession. The Technical Support Fundamentals provided by Coursera is the best course for beginners.
You’ll learn the basics of IT in this introductory course. This course will prepare you for the overview required to start this occupation.
Thus, start studying as soon as possible by enrolling in a course now!